At Mother Mary Public School, we are committed to providing a safe, supportive, and fair environment for all students, parents, and staff. We understand that concerns or issues may arise, and we are dedicated to addressing them promptly and effectively. Our Grievance Redressal policy ensures that all complaints are handled with confidentiality, respect, and a focus on resolution.
How to Register a Grievance
If you have a concern, we encourage you to follow these simple steps:
- Contact the relevant staff member directly. The first step is to discuss the issue with the teacher, coordinator, or head of the department involved. Often, a direct conversation can resolve the matter quickly and informally.
- Escalate the issue if needed. If the issue is not resolved at the first level, or if you feel uncomfortable speaking with the person directly involved, you can contact the Grievance Redressal Officer at our school. This officer is responsible for receiving, documenting, and investigating all formal complaints.
- Submit your grievance in writing. For a formal grievance, please provide a written complaint detailing the nature of the issue, the individuals involved, and any relevant dates or times. You can submit this in person at the school office or via email to the designated Grievance Redressal Officer.
Our Commitment to You
- Confidentiality: All grievances are treated with the utmost confidentiality. Information will only be shared on a need-to-know basis to facilitate a fair investigation.
- Prompt Action: We will acknowledge receipt of your complaint within a specific timeframe and begin our investigation promptly.
- Fair Investigation: Every grievance will be investigated thoroughly and impartially. We will gather information from all parties involved to understand the situation fully.
- Transparent Resolution: We will keep you informed of the progress of the investigation and the final outcome. Our goal is to find a fair and just solution that aligns with the school’s values and policies.
Your feedback is important to us. By bringing your concerns to our attention, you help us maintain a high standard of education and a positive school community for everyone.
If you have a grievance or would like to learn more about our policy, please contact us at the school office.
